1. If you just order and would like to cancel it :  Please send an email to [email protected] immediately with your order # and request for cancellation. Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment. Order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch.  If you need a refund back to your original payment method, a 10% re-stocking fee will be applied.

Please note that READY TO SHIP items (items with a dispatch time of 48 hrs) cannot be cancelled once the order is placed. When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our store within 48 hours as noted online.

2. The case when you missed shipping detail regarding your order : If you need to update something in your shipping information please email [email protected] with your order # and our team will update the required information. However, if the item in your order has already been dispatched, we will not be able to make any updation. Hence, we would request you e-mail us as soon as possible.

POST-SHIPMENT CANCELLATIONS

1. Received the order but would like to return : Please email us at [email protected] with your order # and reason for return. Please note that you must provide us a written record of the reason for return within 7 days of receiving your order. For such requests, one of our team members will confirm your return request and provide you with the address for return.

2. Wrong order : If your order reaches you in one of the following conditions, we will take back the product at our own cost and get the correct product delivered to you :

–Received the wrong product: We will take back the wrong product from you and send you the correct item.

– Received an item with a manufacturing defect: We will take back the defective item from you and send you a new product.

REFUNDS

• Original Payment Method : Returns for a refund to your original payment method will include a handling and processing fee of 10% of your total purchase price to be deducted from the amount to be refunded to you. We need following bank details – Name, A/c no., IFSC Code, Bank Name, Branch to process the refund.
• You, the customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us.

• A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier.

• Original shipping charges are non-refundable. In the event of a ‘Free Shipping promotion’, standard shipment charges paid from our end will be deducted from the refund amount back to you.

• Do not return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost.

CANCELLATION BY BAWRI BEE

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.

The customer agrees not to dispute the decision made by Bawri Bee and accept Bawri Bee’s decision regarding the cancellation